By default, eResidentCare automatically signs users out after 15 minutes of inactivity to help protect resident information. Administrators can customize this setting to any value between 1 and 120 minutes.
Facilities may request a custom idle session timeout between 1 and 120 minutes.
How to Request a Change
The idle session timeout is managed by the eResidentCare Support team and cannot be changed from within the application.
To request a different timeout setting:
- Contact eResidentCare Support.
- Specify the desired idle timeout (between 1 and 120 minutes).
- Support will update your organization's setting and notify you once the change has been completed.
NOTE: Leaving the setting at the default 15-minute timeout is recommended for environments where Protected Health Information (PHI) is accessed. Longer timeout periods may increase the risk of unauthorized access if a workstation is left unattended.