Yes, we can set your account to be associated to all tickets that have been submitted from your company that you would like to see. You can create a 'New Ticket' to make your request and an eResidentCare Support member will set this up for you. Everyone that wants to be associated with your company will need to have an account created before they can be included. Click this link ( https://eresidentcare.freshdesk.com/support/signup )  to create one if you do not have one already. Once all of the users are associated with your company are set up, they will be able to see ALL tickets from all users that are associated with your company.


Please include the below information when you create a new ticket with your request:

  1. Your company name.

  2. A list of current registered eResidentCare support users you want to associate with their company.
    Hint: The user name is the     email address you login with.